FAQs

When will our items be shipped out?

Orders are shipped every Monday, Wednesday, and Friday. For time-sensitive packages, you can choose the express option.

How long does it take to ship to Canada and the United States?

Approximately 2 business days for express and 5 business days for standard shipping for both countries. This does not include the additional 24-48 hour processing time.

Can I pick up my order?

Yes! Select “pick up in store” when checking out. Pick up days are Saturday 10-5 pm only.

Where can I pick up my order?

Permanent Beauty Studio
#110 535 8 ave SE
Calgary, AB T2G 5S9

Pick up days are Saturday 10-5 pm only.

Can I pay in USD?

Yes, your bank will convert the amount based on the daily rate.

Do I have to pay for customs and/or duties?

TBG is not responsible for any additional fees including customs, duties, or taxes. All additional fees are the customers responsibility.

Who do I contact if I have any issues with my order?

Please contact info@thebrowgirls.com or text 403-992-BROW (2769) if you have any issues with your order.